FAQs
Payment Methods
Find answers to frequently asked questions about our payment policy below. For more details, see our Payment Policy
What payment methods do you accept?
We accept multiple payment methods including credit and debit cards (Visa, MasterCard) and Apple Pay. These options provide flexibility and security for all our customers.
Are payments made on your site secure?
Yes, all transactions on our site are protected by advanced SSL technology, ensuring the confidentiality and security of your data. We regularly update our systems to meet the latest security standards.
Shipping policy
Below you will find details of our shipping process. For more details, please see our shipping policy.
What contries do you ship your products to?
We deliver currently to US, UK, FRANCE, NORWAY and DENMARK.
How long will my order take to arrive?
US: The total delivery time is 7 to 11 working days .
UK, FRANCE, NORWAY and DENMARK: The total delivery time is 8 to 13 working days .
What are the shipping costs?
US: Free Standard Shipping
UK, FRANCE, NORWAY and DENMARK: 10$ Standard Shipping
Can I track my order?
Yes, as soon as your order is shipped, you will receive a tracking number to follow your package in real time via our order tracking page.
Refunds, Returns and exchanges
Below you will find details of our return and refund policy. For more details, see our return and refund policy.
What is the time limit for returning a product?
You can return your loafers within 30 days of receipt, as long as they are in new and unused condition.
Can I exchange my loafers and insoles if the size doesn't fit?
Yes, if the size does not fit, you can exchange your loafers or insoles. The item must be returned in its original condition, unworn and in its original packaging, within 30 days of receipt.
What is the return address?
Please ensure the item is returned in its original condition
What should I do if I receive damaged or defective product?
If you receive damaged or defective products, contact us immediately with a description of the problem and photos of the affected product. We will guide you through the steps for a return or replacement.